Terms & Conditions

Welcome to DATRA.

This website is operated by DATRA. Throughout the site, the terms “we”, “us”, and “our” refer to DATRA. DATRA offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use our Services.

1. About DATRA

DATRA is a snack brand offering food products made from natural ingredients such as dates, nuts, and protein. All products sold on this website are intended for personal consumption only.

2. Use of the Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

You must not:

Misuse the website or attempt to gain unauthorized access
Upload harmful software or malicious code
Use our content for commercial purposes without permission

We reserve the right to restrict or terminate access if these terms are violated.

3. Products & Availability

All products displayed on the website are subject to availability.

We strive to present accurate product descriptions and images; however, minor variations may occur due to natural ingredients or screen settings.

DATRA reserves the right to:

Update product information
Change or discontinue products
Limit quantities per order

4. Orders & Payments

By placing an order, you confirm that:

All information provided is accurate and complete
You are authorized to use the selected payment method

Payments are processed securely through approved payment providers. DATRA does not store your full payment details.

We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or violation of these Terms.

5. Shipping & Delivery

Orders are processed within 1–3 business days after confirmation.
Delivery within Egypt usually takes 2–5 business days.

Delivery times may vary depending on the delivery address, courier operations, public holidays, or circumstances beyond our control.
DATRA is not responsible for delays caused by third-party shipping providers.

6. Returns & Refunds

Customers may request a return or exchange within 14 days of receiving their order, provided that the product is unused, unopened, and in its original packaging.

Refunds are processed using the same payment method used for the original purchase and may take several business days to reflect, depending on the payment provider.
Refund requests must be submitted within 90 days of purchase.

Shipping fees are non-refundable unless the product is defective or incorrect.

7. Intellectual Property

All content on this website — including text, images, logos, designs, and product names — is the exclusive property of DATRA.

You may not copy, reproduce, distribute, or use any content without prior written consent.

8. Limitation of Liability

DATRA shall not be liable for:

Indirect or consequential damages
Delays caused by third-party service providers
Issues arising from misuse of products or services

Our liability is limited to the value of the purchased product, as permitted by law.

9. Changes to These Terms

DATRA may update these Terms at any time. Any changes will be effective once published on this page.

Continued use of the website constitutes acceptance of the updated Terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the Arab Republic of Egypt, and any disputes shall fall under the jurisdiction of the competent courts in Cairo.